FAQs
General Questions
You can make an appointment by calling our office at 13 000 NO GAP during our working hours, or you can request an appointment online through our website.
We are available to help online and on the phone from Monday to Friday 8am to 8pm, Saturday 8.30am to 7pm and Sunday 11am to 3pm. Our clinics are open from 9am – 6pm, 6 days a week. We also offer emergency dental services, please call 13 000 NO GAP
Yes, we are always happy to welcome new patients! Please contact us to schedule your first appointment.
Please bring a valid ID, your insurance card (if applicable), and any medical records that are relevant to your dental health.
Medicare doesn’t cover dental treatment for adults through a private practice. Children under 18 may be covered for general dental treatment through Medicare’s Child Dental Health Schedule, however it is means tested and not all children qualify. Please call us and we can check your childs’ eligibility.
Payment plans are available for patients that meet certain requirements. Australian citizenship or residency, have a valid photo ID and work a minimum of 25 hours steadily per week. If you do not meet those requirements then you can use someone close to you that meets the requirements to be your guarantor. Alternatively we can also help you access your Superannuation for certain treatments with our trusted partners at SuperCare
Checkout our payment plan options here.
If your treatment is deemed necessary for the health or the function of your bite, then you can access your Superannuation for dental treatment and we can help you with the process. There is a $250 deposit required to start the application process.
Dental Services
We offer a wide range of dental services including preventive care, full mouth rehab, cosmetic dentistry, restorative dentistry, paediatric dentistry, orthodontics, emergency dental care, and more. Visit our services for a detailed list.
Yes, we offer various cosmetic dentistry services including teeth whitening, veneers, bonding, and more to improve the appearance of your smile.
Yes, we understand that dental emergencies can happen unexpectedly. We strive to accommodate emergency appointments as quickly as possible. Please call our office immediately if you have a dental emergency.
Depending on the tooth that is being treated it can have 1, 2, 3 or even 4 canals (nerve chambers). The more canals that require treatment the greater the complexity and therefore different pricing for a root canal treatment.
If you require a root canal treatment, an itemised treatment plan will be provided to you.If you would like to space out the cost of larger treatment without making a dent in your savings, a payment plan can be a great option!
In chair whitening is a relatively quick procedure done in the dental chair by appointment and can take roughly 1 hour to achieve your whitest result.
During this hour the clinician will apply protective barriers over the cheeks and gums and a strong whitening agent is then applied to the tooth to remove all surface stains.
Take home whitening is a lengthier process, as the take home whitening agent is of a lower strength than the In-Chair whitening agent. It can take up to 2 weeks of daily application to achieve the same results as the In-Chair option.
The clinician will make custom trays of your teeth and the special whitening agent is supplied to you along with instructions.
You will need to wear the trays daily for approximately 30 min and for roughly 2 weeks to achieve your whitest result.
Please note that some sensitivity during and after whitening is expected and should not last more than 24 hrs.
We recommend a full check up and clean prior to any whitening treatment, removing any residual staining can enhance the results of your whitening treatment.
At this appointment we will assess the overall health of your mouth and discuss with you any concerns prior to your whitening.
Whitening results vary from person to person depending on the original colour of your enamel.
Whitening removes stains that accumulate over time. So you would always get a whiter result than you currently have, however how white you would go always depends on the natural colour of the tooth.
Your whitening results can last for several months or even years depending on your daily diet. If you regularly consume foods high in tannins eg red wine, turmeric, coffee etc or you are a smoker, the results will not be as long lasting.
We usually recommend in this instance to either repeat the treatment as needed or purchase a take home maintenance kit to ensure your teeth always remain at their whitest.
Yes we do! Our Oral Health Therapists are specially trained to see children of all ages, and will be able to assist in maintaining good oral hygiene through in-clinic and home care instructions. They are also trained to be able to discuss any orthodontic requirements.
Depending on the initial arrangement, size and the material used, some veneers may be reversible.
You will need to have a smile assessment with a dentist who will go through what you would like to achieve and what options are available in order to see what type of veneer would give you the result you would be happy with.
Insurance and Payment
We accept all Australian dental insurances. Please contact our office or visit our Payment Options page for a detailed list of accepted insurance providers.
Yes, for patients who require financial assistance through Humm and Zip Pay, and we can help with access to your superannuation with the guidance of SuperCare. Please contact our office to discuss your options, please call 13 000 No Gap.
Dental Health
We recommend that patients visit the dentist for a checkup and cleaning at least every six months. Some patients may require more frequent visits depending on their dental health needs.
Please follow this link https://dental1.com.au/oral-health-therapist/ to read how the DentalOne team works.
Generally speaking each person metabolises the anaesthetic solution differently and therefore it can last anywhere from 2 hour to 5 hours.
If you find that the numbness persists after 24 hrs, call your clinician.
At DentalOne each patient is treated free of judgement. During the initial consultation all concerns, fears and phobias are discussed and the patient and dentist will collaborate on how to proceed.
Options offered may be:
- Prescription of valium prior to appointment for relaxation purposes
- Inhalation medication to relieve discomfort and promote relaxation
- General anaesthesia, administered by a specialist anaesthetist
Clear Aligners
On average, it can take anywhere from three to eighteen months to straighten teeth with clear aligners. Some cases can take over a year. Every case is different and will depend on how much your teeth need to move. Our dentist will be able to tell you how long your treatment is likely to take after you have had an intra-oral scan or impressions of your teeth at your first appointment.
A bit of discomfort with your first aligner is totally normal as it’s starting to move your teeth. Sometimes changing from one aligner to the next can be a bit uncomfortable, but it will settle over time.
Yes, our dentist take a full month 3D scan at you first appointment and you will be able to see how your teeth may look after clear aligner treatment.
Our next appointment for clear aligners will depend on what is available in which of our 8 locations but we aim to see you as soon as we can. After your first appointment and agreeing to your treatment plan you can expect to receive your clear aligners within two to three weeks.
Every clear aligner case is different, but it is usual to have between 10 and 20 sets of aligners over the course of your treatment. Our dentist may also prescribe retainers at the end of aligner treatment to prevent your teeth from relapsing.
Miscellaneous
Good dental health can be maintained by flossing daily, eating a balanced diet, avoiding tobacco products, and visiting the dentist regularly for checkups and cleanings.
Yes, we provide dental care for children of all ages. While we are not pediatric dentist our pediatric dentistry services are designed to make children feel comfortable and safe while receiving the dental care they need. We can help refer children with specialised cases to a pediatic dentist if required.
